The Rattle
Jul. 25th, 2006 08:39 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
pamelonianEver since I got my very expensive road bike last year, it has rattled somewhere near the rear wheel. The guys at the bike shop told me I was shifting gears incorrectly. I believed them since I was, after all, a novice.
Last night at the Lawrence Bike Club ride, the other cyclists could hear the rattling and asked me, "What's that rattle? That CAN'T be normal. How annoying! You should have that checked."
Armed with 2nd, 3rd, and 4th opinions, I took the bike to the repair shop. This mechanic actually believed me and found the noise. However, he did not know how to fix it. He called the manufacturer for advice and they did not return his call. He figured they would be familiar with the problem and tell him how to fix it or they could send him replacement parts if necessary. We don't know if the bike is safe to ride or if it is ready to fall apart. I told him to keep the bike and call me back tomorrow.
I don't think I should have to pay for this repair, since I may have got a lemon and they could have fixed it when the bike was new and under warranty. Actually, the warranty may still apply, but it definitely was in effect when I first reported the problem. How they handle this will go a long way with me and my regard for their service and their business.
Last night at the Lawrence Bike Club ride, the other cyclists could hear the rattling and asked me, "What's that rattle? That CAN'T be normal. How annoying! You should have that checked."
Armed with 2nd, 3rd, and 4th opinions, I took the bike to the repair shop. This mechanic actually believed me and found the noise. However, he did not know how to fix it. He called the manufacturer for advice and they did not return his call. He figured they would be familiar with the problem and tell him how to fix it or they could send him replacement parts if necessary. We don't know if the bike is safe to ride or if it is ready to fall apart. I told him to keep the bike and call me back tomorrow.
I don't think I should have to pay for this repair, since I may have got a lemon and they could have fixed it when the bike was new and under warranty. Actually, the warranty may still apply, but it definitely was in effect when I first reported the problem. How they handle this will go a long way with me and my regard for their service and their business.
